Engagement eventDetectedLow · 48
Digital product view 7 days ago
Aditya Kapoor · Retail · C-10243
Trigger: Viewed home loan top-up page twice in mobile app
Potential value
—
Potential, not realised
Supporting evidence
Recorded facts are read directly from records; inferences are rule-derived
Recorded facts
- 1 Jul 2026 · Digital product view: Viewed home loan top-up page twice in mobile appInteraction log
Why it matters: Customer-initiated activity is the best moment for a relevant conversation.
Why priority 48 (Low)
Weighted sum of transparent factors · weights set in Settings → Prioritisation
Urgency · No fixed deadline30 × 35% = 11
Potential value · No value attributed20 × 25% = 5
Evidence quality · Inferred60 × 20% = 12
Eligibility · All checks passed100 × 10% = 10
RM workload · 0 open actions for owner100 × 10% = 10
This is a ranking score, not a probability of conversion.
What remains uncertain
- Viewing or visiting does not confirm intent
Validate before proceeding
- Confirm the customer's reason for the interaction
Value assumption
No value attributed until the customer's need is confirmed.
Prepare action
Drafts are for RM review — ProspectIQ never sends messages
Accept the recommendation to prepare drafts.
Notes & action history
History
Detected by rule on 8 Jul 2026. No actions yet.
Eligibility & contact checks
Bank restrictions applied before acting
KYC
KYC is valid
Contact consent
Customer consents to RM contact
Recommended next action
Reach out referencing the recent interaction
Owner
Lifecycle
Current status: Detected
Detected
Reviewed
Accepted
Actioned
Qualified
Converted